Archived: Sterling Homecare (Sutton-in-Ashfield)

Following our visit to the offices, we contacted people who used the service and relatives by telephone for their views, and this represented 20 per cent of the total number of people who used the service.

We looked at the service user guide that people who used the service received. People told us, 'Yes, I have information here about the service. I know how to make a complaint.'

People told us their needs had been assessed and that their care plans were up to date and reflected their needs. Comments included, 'I have a copy of my care plan that I have signed. If there are any changes to my health the regular care workers pick it up quickly.'

The provider had safeguarding policies and procedures in place and people told us they felt care workers provided safe care and support.

We found care workers received relevant training and support to enable them to carry out their duties.

We saw the provider had internal quality, monitoring and audit systems in place. People who used the service had been asked for their views about the service they received in the last 12 months.