Updated 21 February 2023
We undertook a follow up focused inspection of Bespoke Smile on 10 February 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who had remote access to a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Bespoke Smile Marlow on 10 January 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We found the registered provider was not providing well-led care and was in breach of regulation 17 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Bespoke Smile on our website www.cqc.org.uk .
When 1 or more of the 5 questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it well-led?
Our findings were:
- There were effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
- Recruitment procedures were operated effectively to ensure only fit and proper persons are employed and specific information is available regarding each person employed.