Updated 13 February 2023
We undertook a follow-up focused inspection of Dentalcare Langley 2 on 23 January 2023.
This inspection was carried out to review, in detail, the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.
At our inspection on 9 November 2022 we found the registered provider was not providing well-led care and was in breach of Regulation 12, 17 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Dentalcare Langley 2 on our website www.cqc.org.uk.
As part of this inspection we asked:
- Is it safe?
- Is it well-led?
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 9 November 2022.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 9 November 2022.
Background
Dentalcare Langley 2 is in Slough and provides NHS and private orthodontics and private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs.
Car parking spaces are available at the rear of the practice.
The dental team includes 1 dentist, 3 dental nurses, 1 dental hygienist, 1 orthodontist,
3 orthodontic therapists and 2 receptionists.
The practice has 5 treatment room of which 4 are in use.
The 5th room is used as a staff and storage room.
During the inspection we spoke with the receptionist and the temporary manager.
We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
- Monday 8.00am to 5.00pm
- Tuesday 8.00am to 7.00pm
- Wednesday 8.00am to 5.30pm
- Thursday 8.00am to 7.00pm
- Friday 8.00am to 5.00pm
- Saturday 9.00am to 2.00pm (once a month)