Marian House Care Home

Updated 18 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 12 January 2022 and was announced. We gave the service 48 hours' notice of the inspection.

Updated 18 January 2022

Marian House Care Home is a residential care home providing personal care to up to 20 older people and is run by a Roman Catholic religious order. At the time of our inspection, 18 people were using the service, most of whom were Catholic nuns.

People’s experience of using this service and what we found

People were fully engaged in meaningful activities of their choice. They were consulted about what they wanted to do and were listened to.

Staff were responsive to people’s individual needs and knew them well. They supported each person to achieve their wishes by spending time with them and listening to them. They ensured that each person felt included and valued as an individual.

The registered manager led a hardworking and dedicated team. Together, they met people’s individual needs and improved their quality of life.

People who used the service and their relatives were happy with the service they received. Their needs were met in a personalised way and they had been involved in planning and reviewing their care. People said that the staff were kind, caring and respectful and they had developed good relationships with them.

The provider worked closely with other professionals to make sure people had access to health care services. People received their medicines safely and as prescribed. People’s nutritional needs were assessed and met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed before they started using the service and care plans were developed from initial assessments. People and those important to them were involved in reviewing care plans. Risks to their safety and wellbeing were appropriately assessed and mitigated.

Staff were happy and felt well supported. They enjoyed their work and spoke positively about the people they cared for. They received the training, support and information they needed to provide effective care. The provider had robust procedures for recruiting and inducting staff to help ensure only suitable staff were employed.

There were systems for monitoring the quality of the service, gathering feedback from others and making continuous improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Marian House Care Home has recently been re-registered under a new entity. This is the first inspection of the service under the new provider. Previously it was registered under a different legal entity and the last rating for this service was good (published 1 February 2017).

Why we inspected

This was a planned inspection for a newly registered service and also based on the previous rating of the existing care home.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Marian House Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.