Archived: Burma Hills Surgery

We carried out an announced comprehensive inspection at Burma Hills Surgery on 4 September 2019 as the new provider took over the management of the practice in March 2019.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice had taken appropriate action and responded to the concerns we identified during our previous inspection of the previous provider.
• The practice had improved the governance arrangements.
• The practice provided effective care and treatment.
• Patient feedback was positive about staff. We received 15 CQC comments cards, with 14 of the comments being positive overall.
• The practice was responsive to individual patients’ needs.
• The practice management team were experienced and capable of managing the practice. They were aware of the practice’s challenges and had acted to find appropriate solutions.

Whilst we found no breaches of regulations the practice should:

Continue to explore different ways to improve uptake with national cancer screening programmes.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.