Archived: London Care (Huntley Place)

London Care (Huntley Place) is registered to provide personal care to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. London Care (Huntley Place) provides accommodation that is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection only looked at people's personal care service.

At Huntley Place there are 59 extra care flats . There is a café and communal facilities for socialising and dining. At the time of our inspection the service was delivering personal care to nine people.

People’s experience of using this service and what we found

People were supported by staff who had the skills and knowledge to meet their needs. Risks to people were thoroughly assessed and people were protected from harm and abuse and the risk of getting an infection.

The registered manager ensured enough staff were deployed to provide safe, personalised care for people.

Staff worked in partnership with professionals from health and social care to ensure people’s health and wellbeing needs were met.

People felt staff were caring and respected and promoted their dignity and independence. Staff knew people well and delivered individualised care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt the service was well managed and the registered manager was friendly and approachable, and responded promptly to their queries and concerns. People were regularly invited to give feedback on the service.

Staff felt the registered manager was highly supportive and approachable. They were encouraged and supported to be involved in improving the service.

There was a comprehensive system of reviews and audits to maintain and improve quality and safety in the service. The registered manager had a detailed understanding of the service and a vision to deliver high-quality, individualised care which promoted people’s independence.

Rating at last inspection

This service was registered with us on 12/04/2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk