We carried out a review of the data available to us about Home Care Assist on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Care Assist, you can give feedback on this service.
Home Care Assist is a domiciliary care service providing personal care to 10 people in their own homes at the time of the inspection.
People’s experience of using this service and what we found
People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to provide consistent care and to meet people’s needs. Medicines were managed safely, and people were protected from the risk of infection.
Effective care planning and risk management was in place which guided staff to provide support that met people’s needs and in line with their preferences. People were supported with their nutritional needs and advice was sought from healthcare professionals which was followed to ensure people’s wellbeing was maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by caring and compassionate staff who promoted choices in a way that people understood. This meant people had control and choice over their lives. Staff provided dignified care and respected people’s privacy.
People and relatives were involved in the planning and review of their care. Staff used care plans to ensure they provided support in line with people’s wishes. This ensured people received personalised care in line with their preferences and diverse needs.
Systems were in place to monitor the service, and improvements were in progress to ensure lessons were learnt when things went wrong. There was an open culture within the service, where complaints were acted on and improvements made. People and staff could approach the management team who acted on concerns raised to make improvements to the way care was delivered.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 March 2019, and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.