Via - New Beginnings - Cheshire West & Chester

Updated 6 January 2022

WDP New Beginnings Cheshire West and Chester is a community substance misuse service. It is based across three locations in Chester, Northwich and Ellesmere Port.

The service provides needle exchange, harm reduction advice, substitute prescribing, support for community detoxification, individual and group sessions, support around education, training and employment and aftercare and counselling services.

The service was registered with the CQC 1 April 2019. The service is registered for the treatment of disease, disorder or injury.

The service has not been previously inspected under this provider.

What people who use the service say

We spoke with 13 clients during the inspection. Clients we spoke with gave positive feedback on both the service and staff. They described staff as being kind, caring and considerate. Clients felt they had been involved in decisions about their care and treatment and were able to describe their treatment goals and the support they had in place. Clients we spoke with felt that staff understood their needs and worked with them to address them.

Updated 6 January 2022

We rated this service as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. The service had enough staff, who knew the patients and received basic training to keep them safe from avoidable harm.
• Staff assessed and managed risks to patients and themselves well. They responded promptly to sudden deterioration in a patient’s health. When necessary, staff worked with patients and their families and carers to develop crisis plans. Staff followed good personal safety protocols.
• Staff developed holistic, recovery-orientated care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided
• Teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured staff received training and supervision. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation
• Staff treated clients with compassion and kindness. Staff understood the individual needs of clients. They actively involved clients in decision making and care planning
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet
• The service was well led. Governance processes ensured that quality and performance was monitored, incidents and complaints were investigated, and learning was disseminated to staff.

Updated 6 January 2022

We rated this service as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. The service had enough staff, who knew the patients and received basic training to keep them safe from avoidable harm.
• Staff assessed and managed risks to patients and themselves well. They responded promptly to sudden deterioration in a patient’s health. When necessary, staff worked with patients and their families and carers to develop crisis plans. Staff followed good personal safety protocols.
• Staff developed holistic, recovery-orientated care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided
• Teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured staff received training and supervision. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation
• Staff treated clients with compassion and kindness. Staff understood the individual needs of clients. They actively involved clients in decision making and care planning
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet
• The service was well led. Governance processes ensured that quality and performance was monitored, incidents and complaints were investigated, and learning was disseminated to staff.

Updated 5 September 2017

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