The Care Quality Commission
  • Prison healthcare

Archived: HMP YOI Feltham

Bedfont Road, Feltham, Middlesex, TW13 4ND (020) 8844 5000

Provided and run by:
Care UK Practices Limited

Important: This service was previously managed by a different provider - see old profile

All Inspections

15 Jul to 19 Jul 2019

During an inspection looking at part of the service

We carried out an announced focused inspection of healthcare services provided by Care UK Practices Limited (Care UK) at HMP YOI Feltham between 15 and 19 July 2019, alongside a scheduled joint inspection with Her Majesty’s Inspectorate of Prisons.

During our previous joint inspection of Feltham A with Her Majesty’s Inspectorate of Prisons in January 2019, we found that the quality of healthcare provided by Care UK at this location required improvement, and we issued a Requirement Notice to the provider under section 29 of the Health and Social Care Act 2008.

The purpose of this focused inspection was to determine if the healthcare services provided by Care UK were meeting the Requirement Notice and Regulation 17, Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We do not currently rate services provided in prisons.

At this inspection we found:

  • Care UK had acted to address the concerns identified at the January 2019 joint inspection and were now compliant with the Requirement Notice issued on 14 June 2019.
  • Systems to assess and monitor the quality of services had improved with qualitative audits and patient feedback mechanisms in place.
  • Prison environmental and regime concerns had been escalated appropriately to the partnership board and a newly formed local delivery board.
  • Some new risks associated with medicines administration had not been sufficiently assessed or acted upon.

4, 5 August 2014

During a routine inspection

Care UK Practices has been running the day-today healthcare services at HMP YOI Feltham since April 2013. We spoke with seven prisoners who used the medical services, observed staff-prisoner interactions and reviewed prisoner's comments and complaints. We also spoke with the head of healthcare, the business and performance manager and clinical staff which included a doctor, nurses and therapists and administration staff. We also spoke with the providers of other services offered at the prison such as dental and mental health care.

We talked with Her Majesty Inspectorate of Prisons (HMIP) who were inspecting the whole prison at the time of our inspection. We also reviewed the prisoner's pre-inspection survey carried out by HMIP.

Most of the prisoners we spoke with felt that some of the healthcare staff treated them well. We saw that most staff treated the prisoners in a friendly way, however some staff were less interactive with prisoners while performing the tasks involved. We observed prisoners being treated in privacy when seeing a healthcare professional for treatment, tests or consultations with the doctor or nurse in the healthcare unit. Prisoners were treated in privacy during medication rounds on the wings.

Prisoners told us that they had difficulty getting appointments with doctors and the dentist, however we found that appointment wait times were generally consistent to average waits in the community. Prisoners were generally happy with the healthcare they received from the doctors and nursing staff during appointments.

Staff were trained and supported to deliver the service and meet prisoners' needs. There were systems in place to assess and monitor the quality of care.