9 and 11 August 2021
During a routine inspection
We carried out an announced inspection at Ashington House Surgery on 11 August 2021. Overall, the practice is rated as Good.
The ratings for each key question are:
Safe - Good
Effective - Good
Caring – Good (carried over from previous inspection)
Responsive – Good (carried over from previous inspection)
Well-led - Good
Following our previous inspection on 19 November 2019, the practice was rated Requires Improvement overall and for the Safe and Well led key questions.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Ashington House Surgery on our website at www.cqc.org.uk
How we carried out the inspection
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included
- Conducting staff interviews using video conferencing
- Completing clinical searches on the practice’s patient records system and discussing findings with the provider
- Reviewing patient records to identify issues and clarify actions taken by the provider
- Requesting evidence from the provider
- A short site visit
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Good overall and for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Ensure that complaint responses have all appropriate details of other agencies who may provide advice and support to patients who are not satisfied with a response to their concerns.
- Continue to promote cervical screening to improve uptake.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care