We carried out a review of the data available to us about Intrigue Homecare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Intrigue Homecare Ltd, you can give feedback on this service.
Intrigue Homecare Ltd is a domiciliary care agency, providing a ‘supported living’ service to people living in their own homes. It provides personal care and support to people with learning disabilities, autism and mental health needs. People lived in shared houses within three ‘supported living’ schemes in the towns of Southend and Basildon in Essex. People had their own bedrooms and en-suites and had access to shared communal areas such as kitchens and lounges. At the time of our inspection, six people were using the service.
People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Safe recruitment processes were in place to ensure staff were suitable for their roles. People and their relatives told us they felt the service was safe. Staff had received safeguarding adults from abuse training and knew how to act on any concerns. Risks to people’s safety and wellbeing were assessed and monitored. Medicine practices showed people received their medicines as prescribed. Staff carried out infection prevention and control measures to minimise the risk of the spread of infection.
Staff received induction, training and supervision to carry out their role effectively and safely. People were supported with eating and drinking. The service worked well in partnership with other professionals to ensure people received the health care support they needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and treated people with dignity and respect. People received personalised care responsive to their individual needs and their independence was promoted.
Quality assurance systems had been developed to monitor the service. Feedback from people and relatives demonstrated they were happy with all aspects of the service.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People received person centred care which promoted their dignity and rights. There was a positive culture within the service. Staff felt valued and shared the provider’s passion and commitment to providing high quality care, empowering people to lead fulfilling lives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for the service at the previous premises was Good (published on 22 August 2018). You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Intrigue Homecare Ltd on our website at www.cqc.org.uk.
Why we inspected
This inspection was carried out to check the safety and quality of the care people received.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.