We carried out a review of the data available to us about Frontline Homecare Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Frontline Homecare Services Ltd, you can give feedback on this service.
Frontline Homecare Services Ltd is a domiciliary care service providing personal care and support to people of all ages living in their own homes. At the time of our inspection there were two people using the service.
People’s experience of using this service and what we found
People were satisfied with the care provided and felt safe. Risks had been assessed and risk mitigation plans put in place. The provider followed safe recruitment practices to help ensure suitable people were employed. Staff received appropriate training to meet people’s care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans provided information about people’s care needs and how they would like their care to be provided. People were supported by the same staff who were kind and caring.
People using the service and staff told us the managers were approachable and were involved in the day to day care and running of the service.
The provider had procedures for managing incidents, accidents, safeguarding alerts and complaints, and quality monitoring processes were in place, to help monitor and improve service delivery.
Rating at last inspection and update
This service was registered with us on 13 March 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.