Nurturing Naturally Limited

We carried out an inspection of Nurturing Naturally Limited using our comprehensive methodology on the 26 April 2022. The service had not previously been inspected.

We rated this service as good overall because it was good in safe, effective, caring, responsive and well led.

• The registered manager had training in key skills, understood how to protect patients from abuse, and managed safety well. The service-controlled infection risk well. The registered manager assessed risks to patients, acted on them and kept good care records.
• The registered manager provided good care and treatment. The registered manager monitored the effectiveness of the service. Key services were available five days a week.
• The registered manager treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions; they also provided emotional support.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait long for treatment.
• The registered manager ran services well using reliable information systems. Patients felt respected, supported and valued. The registered manager focused on the needs of patients receiving care and was clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and the registered manager was committed to improving services continually.

However

• The risk register did not clearly define the need to complete and record a dynamic risk assessment when visiting people in their own homes.