We carried out a review of the data available to us about Thistledown Supported Living Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Thistledown Supported Living Ltd, you can give feedback on this service.
Thistledown Supported Living is registered to provide personal care and support for five people sharing a house. Each person has their own tenancy agreement. A tenancy agreement states people’s rights and responsibilities about their accommodation.
People’s experience of using this service and what we found
People told us they felt safe. Medicines were managed safely. Staff were recruited safely, and there were enough staff to take care of people. Support plans and risk assessments detailed what care and support people needed to reduce risk to them.
Staff received appropriate training, a plan was in place to ensure training was kept up to date. Staff were supported by the registered manager. People’s needs were assessed, and outcomes recorded. People’s choices were respected, including food and drink. The service worked with other health care professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and caring. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems at the service supported this practice. People told us staff treated them with dignity and respect, they were involved with the planning of their care and their views were listened to.
There was a complaints procedure and people knew how to complain. Peoples likes, and dislikes were recorded in people’s support plan and staff knew people and their preferences well. People’s communication needs were in their plans. People had a good range of activities in place which they enjoyed.
The registered manager understood the regulatory requirements.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was registered with us on 01/04/2019 and this was the first inspection.
Why we inspected: This was a planned inspection in line with our inspection methodology.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.