RejuvaMed Skin Clinic & Vein Centre Ltd

Updated 16 August 2022

The service is available to patients, over the age of 18 years, who independently fund their treatment.

The service is registered to provide regulated activities of:

• Diagnostic and screening procedures
• Services in slimming clinics
• Surgical procedures
• Treatment of disease, disorder or injury

The service has been registered since 2019 and the registered manager has been in post since the location registered.

We have not inspected this service previous to this inspection.

Updated 16 August 2022

RejuvaMed Skin Clinic & Vein Centre Ltd provide cosmetic surgery procedures that include treatment for varicose veins, gastric balloon insertion, 3D Vjuve treatment (carbon dioxide laser to vulvar area) and upper blepharoplasty (Upper blepharoplasty is a procedure that involves resection of redundant skin and/or musculature of the upper eyelid.).

Since starting with the service in August 2022, the vascular surgeon had consulted 103 patients which meant a total of 114 treatments or reviews. Between June 2021 and June 2922, the women’s health doctor consulted with 29 patients and carried out 115 appointments. For the same time period the oculoplastic surgeon consulted with 21 patients, completed 12 procedures and 19 reviews. The medical director had carried out 19 gastric balloon procedures at a neighbouring independent hospital over the same time period as well as 54 treatments for hyperhidrosis (excessive sweating).

Updated 16 August 2022

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity and took account of their individual needs.
• The service considered patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and all staff were committed to improving services.

However:

• The service did not record environmental temperatures or minimum and maximum temperatures of fridges for areas where medicines were stored. We found some consumables, not in use, that were past their expiry dates. There was no written deteriorating patient policy and emergency grab bags were not secured with a removable tag to prevent tampering.
• Written information was available in a standard format only and there was no hearing loop available. Patients with mobility issues could not access the service.
• There was no vision or strategy for the service. There was no policy for practising privileges and not all information required for the recruitment process was available to review.