Archived: Kingswood ECH

Kingswood is an extra care service consisting of 82 self-contained apartments accommodating people from 55 years of age within a large, purpose-built building. At the time of the inspection, 22 people received personal care, Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe receiving support from staff team and considered them to be reliable and trustworthy. The provider had processes in place for the reporting of concerns and this extended to the provision of staff training. Medication systems were safe and effective. People had the opportunity to influence arrangements for the administration of their medicines either through staff managing it, self-administration or management by family members. One medicines care plan needed to be updated to reflect changes in administration and this was actioned.

People received support from well trained and supervised staff. A structured induction was in place to enable new staff to become acquainted with the ethos of the service. People received appropriate access to health professionals, their dietary needs were met and their needs assessed appropriately before receiving a service. The consent of people to their support was always gained.

People told us that staff were respectful and caring and took the privacy of people into account. Sensitive information was dealt with appropriately to ensure confidentiality was maintained.

Care plans were person-centred and involved people in their support. People had access to accessible information about their care and appropriate formats to meet their communication needs could be made available if required. A clear complaints process was in place and complaints were investigated in a timely manner.

The registered manager was aware of their responsibilities as a registered person. Notifications were sent to CQC to reflect key events that occurred. Audits were in place to check the quality of the service and this included the capturing of the views of people who used the service and their relatives. The service focused on the individual needs of people and ensured that their independence was respected at all times.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 March 2019 and this is the first inspection.

Why we inspected

This was a planned inspection to provide Kingswood with its first CQC rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.