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Archived: Hallwood Court ECH

Overall: Good read more about inspection ratings

Bridge Street, Neston, Merseyside, CH64 9UH 07967 582800

Provided and run by:
Starcare Limited

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 23 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period notice of the inspection. This was because we needed to be sure that the registered manager would be in the office to support the inspection. We also wanted to be sure people would be at home to speak with us.

Inspection activity started on 21 May 2021 and ended on 03 June 2021. We visited the office location on 26 May 2021.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and two relatives about their experience of the care provided. We spoke with six members of staff including the registered manager, senior care workers, care workers, the general assistant and the chef who provided an optional lunchtime meal service for people residing at Hallwood.

We reviewed a range of records. This included five people’s care and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 23 June 2021

About the service

Hallwood Court ECH is an 'extra care' housing service consisting of 20 apartments accommodating people within a large, purpose-built building. At the time of the inspection eight people received personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received an exceptionally caring service and felt supported and valued as individuals. An outstanding level of compassion had been demonstrated during the COVID-19 pandemic through a number of acts of kindness by individual staff members and the provider. These actions had a hugely positive impact on people’s mental health and well-being and significantly reduced the impact of people feeling isolated and alone.

People told us they were treated with respect and staff upheld their dignity during care visits. People were supported by staff who knew people exceptionally well. Trusting relationships had been formed and without exception, people told us they were happy living at Hallwood Court ECH.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in developing their care plans which were person centred. These were updated to reflect people’s choice and when care needs changed.

Systems were in place to manage risks to people's health and wellbeing and medicines were managed safely. The provider had developed detailed policies, procedures and risk assessments to manage risk relating to the COVID-19 pandemic.

The service was well- led, and staff felt well supported by an open and honest culture. The registered manager had developed positive working relationships other professionals and organisations to ensure positive outcomes were achieved for people.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 March 2019 and this is the first inspection.

Why we inspected

This was a planned inspection to provide Hallwood Court ECH with its first CQC rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.