Archived: Eyesurge London Limited

Updated 5 September 2022

Eyesurge London Limited was registered with the Care Quality Commission (CQC) in February 2019.

Eyesurge London Limited provides a range of cosmetic surgical and ophthalmic procedures to self-funding patients aged 21 years and over. All patients receiving care at the service are patients of surgeons using the provider’s operating facilities under practising privileges. Practising privileges are a well-established system of checks and agreements, whereby doctors can practise in hospitals without being directly employed by them.

The patients receive their pre-operative consultation and the majority have their post-operative care delivered at the surgeon’s own consulting rooms. The service can if necessary provide theatre staff to support the surgeon during the operation.

At the time of the inspection there was no registered manager in place.

Following our comprehensive inspection in February 2022, the service was rated inadequate and we suspended the registration of the provider and placed them in special measures. This suspension was extended for a further eight weeks following our focused follow up in April 2022 and again for another eight weeks in June 2022 as the service had not made all the required improvements.

Services placed in special measures will continue to be monitored. If insufficient improvements have been made such that there remains a rating of inadequate overall or for any key question or core service, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service. This will lead to cancelling the registration or to varying the terms of their registration within six months if they do not improve. Where necessary another inspection will be conducted within a further six months, and if there is not enough improvement, we will move to close the service by adopting our proposal to vary the provider’s registration to remove this location or cancel the provider’s registration.

Updated 5 September 2022

This is the first time we have rated this location. We rated it as inadequate because:

• The service did not provide mandatory training in key skills to all staff. The service did not control infection risk well. Staff did not assessed risks to patients. They did not manage medicines well. The service did not manage safety incidents well or learned lessons from them.
• The service did not always provide care and treatment based on national guidance and evidence-based practice. Managers did not monitor the effectiveness of the service and did not make sure staff were competent for their roles.
• The service did not obtain feedback from people and it was not easy for people to raise concerns about care received.
• Leaders did not understand and manage the priorities and issues the service faced. The service had a vision for what it wanted to achieve but no strategy to achieve this vision.
• Leaders did not have effective governance processes or identify risks and issues. The service did not actively engage with patients and was not committed to improving services continually.

However,

• People could access the service when they needed it.

Updated 29 April 2022