We carried out a review of the data available to us about Percurra Grantham & Newark on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Percurra Grantham & Newark, you can give feedback on this service.
Percurra Grantham & Newark is a domiciliary care agency service providing support and personal care to people aged 47 and over at the time of the inspection.
Not everyone who uses the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was providing support to 10 people with personal care needs at the time of our inspection.
People’s experience of using this service and what we found
People and their relatives told us the service enabled them to feel safe and live their “best lives” independently as far as possible in their own homes. Staff were very observant and acted promptly to address any risks or concerns identified.
Professionals told us staff were proactive and worked positively with other agencies to promote and maximise people’s outcomes.
People told us care was always delivered in a person-centred way. “Without having to be told.". Packages in place were tailored to the needs of the person and updated when required.
People, relatives, staff and professionals were all very positive about the engagement the provider and team had with everyone, describing it as inclusive, comprehensive and supportive.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 10/04/2019 and this is the first inspection.
This was a planned comprehensive inspection
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.