Archived: CommunityCareSupport

Updated 3 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4 February 2016 and was carried out by one inspector. We gave the provider 48 hours’ notice of the inspection because we wanted to ensure that senior staff would be available at the office to assist us.

We reviewed the information we held about the service. Providers are required by law to notify the Care Quality Commission about events and incidents that occur including unexpected deaths, injuries to people receiving care and safeguarding matters. We refer to these as notifications. We reviewed the notifications the provider had sent us and additional information we had requested from the local authority safeguarding team and local commissioners of the service.

We spoke with four people who used the service and three relatives over the telephone about the care and support people received. We met with four staff members, the registered manager and the training provider during our visit to the office.

We looked at three people’s care records to help us identify if people received planned care and reviewed records relating to the management of the service. These included records relating to staff recruitment, staff training, management of complaints and quality monitoring records. These records helped us understand how the provider responded and acted on issues related to the care and welfare of people, and monitored the quality of the service.

Updated 3 May 2016

This inspection took place on the 4 February 2016 and was carried out by one inspector. The provider was given 48 hours’ notice because the location provides a domiciliary care service we needed to be sure that senior staff would be on hand at the office to assist us. This was the first inspection for the service since the provider had registered with us as a care provider.

Sydney Works provides care and support to people living in their own homes. At the time of the inspection there were 14 people using the service. The registered manager was available throughout the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe and protected from abuse as staff knew what constituted abuse and who to report it to if they suspected it had taken place.

There were sufficient numbers of safely recruited staff to support people with their needs safely. People's medicines were managed safely. Risks to people were minimised to encourage and promote people's independence.

The Mental Capacity Act 2005 (MCA) is designed to protect people who cannot make decisions for themselves or lack the mental capacity to do so. The provider followed the principles of the MCA by ensuring that people consented to their care or were supported by representatives to make decisions.

Staff were supported to fulfil their role effectively. There was a regular programme of applicable training.

People were supported to access a range of health care services. When people became unwell staff responded and sought the appropriate support.

People told us that staff were kind and caring when they were supporting them. People were treated with dignity and respect and people were involved in their care.

Care was personalised and met people's individual needs and preferences. The provider responded to people’s needs when they changed. The provider had a complaints procedure and enabled people to access this and discuss any concerns they had.

The provider had systems in place to monitor the quality of the service. When improvements were required these were made in a timely manner.