Archived: Platinum Care Solutions

Platinum Care Solutions is a domiciliary care agency providing personal care to 18 people aged 65 and over at the time of the inspection. The service was provided to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by trained staff who had been recruited safely. Staff knew how to keep people safe, identify abuse and report any safeguarding concerns. Staff were kind and caring towards the people they were supporting.

Risks to people were identified, assessed, managed and monitored in a timely way. All risk assessments were included in care plans that were person-centred. These were subject to regular reviews to ensure any change in needs was addressed.

People were supported with the preparation of food, drink and medicines when they were required. People were supported to follow interests and staff knew people’s preferences and hobbies.

Staff were responsive to people’s needs and people had the opportunity to be involved in their care planning as well as provide feedback about the service. People were encouraged to be independent and were supported by staff who respected their privacy, dignity and equality.

Staff had regular meetings and supervisions where they could address any concerns or suggest ways for the service to improve. The staff and the registered manager were aware of their roles and responsibilities. Regular quality assurance audits were in place to ensure any issues were identified quickly, addressed and preventative measures put in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

This service was registered with us on 15/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.