We carried out a review of the data available to us about Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Office, you can give feedback on this service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and nutrition. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives told us they or their relative felt safe when receiving care and support. Staff were aware of measures to take to prevent and control the spread of infection. There was a procedure to record, monitor and investigate any accidents/incidents which may occur, none had occurred in the last twelve months.
People were supported by a small group of staff who knew people well, which allowed relationships to develop. The person and supporting relatives gave positive feedback about the staff and management team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained to support people with their individual needs.
People knew about the complaints process and knew the process to follow if they had concerns.
People were treated with kindness, respect and staff involved them in decisions about their care.
The service was well-led. The provider had ensured that safe recruitment, governance and quality assurance procedures had been fully established. The provider continued to develop the agency and planned changes well in advance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first rating inspection.
Why we inspected
This was the first planned inspection. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.