We carried out a review of the data available to us about Enabled Health Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Enabled Health Limited, you can give feedback on this service.
Enabled Health Limited is a domiciliary care agency providing personal care support to people in their own homes. At the time of our inspection 5 people were receiving support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care that met their needs. Staff provided support with people’s medicines, as required. There were sufficient numbers of staff to provide consistent care to people. Safe recruitment practices were in place and staff had received appropriate training to ensure they had the knowledge and skills to keep people safe. Staff supported people from the risk and spread of infection through following good infection control procedures. There were processes in place to record and learn from any incidents that occurred.
There was clear and consistent management and leadership at the service. The registered manager met with staff and people using the service regularly to obtain their views on service delivery. There was a regular programme of audits and spot checks to ensure a high quality service was provided that met people’s individual needs. The registered manager was aware of their regulatory duties in line with their registration with the Care Quality Commission. They were working with other domiciliary care providers and the local authority to share ideas and stay up to date with best practice guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 3 December 2021).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Enabled Healthcare Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the present time it provides a service for two people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found:
People and their relatives told us they felt safe and were protected from the risk of abuse. The service had safeguarding procedures in place that staff were well aware of. Staff received regular training on safeguarding people. Risk assessments and risk management strategies were in place as part of the assessment and support planning process. This meant risks to people and to staff were minimised.
There were robust recruitment practices in place and sufficient staff levels to meet people's needs.
The registered manager told us at the time of this inspection staff did not administer medicines to anybody. People’s relatives undertook the responsibility for this. However, the registered manager said all staff received appropriate training. This together with appropriate supervision and monitoring meant when required people would receive their medicines safely and staff had clear guidance to follow.
The provider ensured that all their staff received appropriate training and support to understand and to manage COVID-19. This included best practice for infection control and the use of PPE. The provider made appropriate support services available to staff in order to support their mental wellbeing through the pandemic and if they became unwell and when they returned to work.
There were systems in place to ensure that accidents, incidents and risks were appropriately recorded and included details of preventive strategies used by the service to reduce the likelihood of events occurring in the future.
Assessments were thorough and expected outcomes were identified. Support plans were reviewed and updated as people’s needs changed. People were supported by staff who knew them well and were able to identify people’s likes and dislikes. They were supported to eat and drink according to their dietary requirements taking into consideration people’s preferences.
Staff received comprehensive training in all the necessary areas of their work. Staff had regular supervision and they told us they felt supported.
People told us they were treated with dignity and respect. This was echoed by people’s relatives. They told us staff had the right skills to deliver appropriate care and support. Staff were able to communicate with people well. Information was provided in various formats where required.
People and their relatives were confident that any feedback whether this was positive or negative would be addressed appropriately and resolved by the registered manager. They told us the registered manager welcomed feedback and they said complaints were dealt with swiftly and professionally.
People told us they thought the service was well led and that they were very happy with the support they received.
There were effective systems in place to monitor the quality of the service provided to people which ensured good governance. Technology was used effectively by the provider to ensure people were informed promptly about potentially missed or late calls. The service had systems in place to notify the appropriate authorities where concerns were identified. The culture of the service was positive, open and person centred.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update:
This service was registered with us on the 4th October 2019 and this was the first inspection.
Why we inspected:
This inspection was prompted because the service had not received a comprehensive inspection since they registered with us October 2019.
Follow up:
We will continue to monitor information we receive about the service using our monitoring systems and we will re-inspect when indicated.