Archived: Glamis Avenue

Updated 23 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one adult social care inspector.

Service and service type: Glamis Avenue is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because there are only two people staying there and we needed to be sure that they would be in.

What we did:

Before the inspection we reviewed the information we held about the service. This included notifications the service had sent us. A notification is the means by which providers tell us important information that affects the running of the service and the care people receive.

We did not request a Provider Information Return. This is information providers send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We spoke with one person, two staff and the registered manager. We offered the other person the opportunity to speak with us or send in feedback and they chose not to. We reviewed one person’s care records with their permission. The registered manager sent us information following the inspection about staff training. We did not receive any feedback from health and social care professionals.

Updated 23 May 2019

About the service: Glamis Avenue is a residential care home for up to two people who are recovering from brain injury. The service focuses on rehabilitation and promoting people’s independence, so they are able to move on to more independent living. There were two people staying at the service at the time of the inspection.

People’s experience of using this service:

One person spoke very highly of the service. The service had strong person-centred values and staff placed people at the heart of everything.

There was a stable core staff team that people knew well. There were positive outcomes and strong relationships between people and staff. People were very relaxed and happy in the company of staff and the registered manager.

Risks to people's health, safety and wellbeing were assessed. Risk management plans were put in place to make sure risks were reduced as much as possible whilst still promoting their independence.

People could make choices and staff were aware of the legislation to protect people’s rights in making decisions.

Staff supported people by treating them with respect and dignity. People participated in rehabilitation, vocational and leisure activities and staff encouraged people independence so they were able to plan to move on to more independent living.

There was clear leadership at the service and one person and staff spoke highly of the registered manager. There was a positive culture at the service where staff felt listened to and supported.

The registered manager and team leader had quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

Rating at last inspection: At the last inspection the service was rated Good. (Report published 6 October 2015)

Why we inspected: This was a planned inspection following a period when the home was unoccupied whilst it was refurbished. The service remains good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk