We carried out a review of the data available to us about Comfort Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfort Care, you can give feedback on this service.
Comfort Care is a domiciliary care agency providing personal care in people’s own homes. At the time of the inspection the service was providing care and support to 15 people.
People’s experience of using this service and what we found
People who used the service were generally happy with the care and support they received. They consistently told us staff were kind and they received support from the same core group of staff, which promoted good continuity of care. Staff clearly knew how to provide personalised and safe care.
The service was run by an experienced registered manager who was committed to providing good quality care. Audit processes supported good service delivery, with some minor improvements needed to people’s call schedules to ensure these were consistently well-managed. The registered manager was very open to constructive challenge and after the inspection they sent a list of actions of how they intended to improve aspects of the service, including people’s call schedules.
Risks were assessed, and staff followed guidance to safely support people. We saw care coordinators were sometimes involved in care delivery, so they had a good oversight of people’s care. People who used the service said they were regularly consulted by staff about their care and felt listened to.
People were supported by staff who were competent and skilled. Staff were trained to administer people’s medicines safely and to identify and report any safeguarding concerns. Staff asked people for their consent before providing them with any care. People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23/01/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date of the service
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.