Beach View Also known as Previously known as Lincoln Lodge

Beach View is a residential care home registered to provide personal care for up to 25 older and younger adults including those with a physical disability. The building is a large period property with rooms on several floors. There is a lift to all floors. At the time of the inspection the service was undergoing a comprehensive refurbishment programme. For this reason, as people had left the service, new clients had not been admitted. There were six people at the service when we inspected.

People’s experience of using this service and what we found

Risks posed by the environment during the current building work had not been fully assessed and mitigated. The registered manager began to address these identified risks immediately. Other aspects of the service were safe. There were enough staff and they were safely recruited. Staff understood their safeguarding responsibilities and knew how to reduce the risk and spread of infection. Medicines were well managed.

Staff received training and support to carry out their roles and worked well with other healthcare professionals. People’s needs were assessed before they were admitted and their healthcare, eating and drinking needs were well managed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The design of the building presented a challenge, especially to those who might be living with dementia. The refurbishment programme aimed to ensure that the building would be better appointed with ensuite facilities, wet rooms and increased leisure opportunities.

Staff demonstrated a kind and caring attitude and relationships appeared good. People told us their privacy and dignity were maintained. People, and their representatives or family members, were consulted on all aspects of the care provided.

Care was person centred and care plans contained detailed information about people’s needs and preferences. Activities were limited due to the ongoing building works but suitable one to one provision had been made. People’s care needs and preferences for the end of their life had been discussed with them and recorded.

Leadership and governance was strong and had enabled the staff to cope well during the refurbishment programme which had been very disruptive. Systems and processes were in place to monitor the safety and quality of the service and to benefit and enhance people’s lives. Plans were in place for ongoing improvement and innovation.

Rating at last inspection

This service was registered with us on 15 January 2019 and this is the first inspection

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.