We carried out a review of the data available to us about Paragon Home Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Paragon Home Healthcare Ltd, you can give feedback on this service.
Paragon Home Healthcare is a domiciliary care agency providing personal care to people living in their own homes. This service specialises in providing live- in carers for people with complex care needs. At the time of the inspection, they supported 20 people with conditions such as dementia and spinal cord injuries.
People’s experience of using this service and what we found
People and their relatives were happy with the care delivery and had no concerns about safety. People received timely support to manage their complex medicine routines. We were assured that use of personal protective equipment (PPE) was effective. Risk assessments were in place where it was identified that people required support to ensure their safety. The provider followed robust recruitment procedures making sure they employed suitable and fit staff to work with people using the service.
Specialised training was available to help staff to meet people’s care needs related to their complex health conditions. Staff ensured that people had access to healthcare support as needed and that their nutritional care needs were met effectively. Clinical team had assessed and overlooked care packages to ensure the provider adhered to best practice and well-being of people.
People described staff as caring, friendly and part of their family. Staff treated people with respect and dignity and made sure that confidential information about them was not shared. People were involved in making decisions about their care and provided with informed choices as necessary. People’s independence skills were recognised and encouraged to empower and support their right to equality.
Care plans captured people’s care needs which staff followed to ensure emotional, personal and physical well-being of people. People had support with communication where they required it and staff shared information with people in a way they could understand. People felt confident to raise concerns and their complaints were listened to and investigated by the provider. Care plans reflected the support people required at the end of their life and in accordance with their needs and wishes.
Quality care delivery was the primary aim of the service which empowered people to make life changing decisions and to remain living independently at home. People and their relatives recognised the efforts made by the management team to build open relationships with them and told us about the trust they had in the care provided by the service. There was a skilled and strong leadership at the service which encouraged inclusiveness and high level of engagement within the staff team. The management team ensured that people had access to other specialist organisations where they required information and support to meet their complex healthcare needs and well-being.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since it registered with the CQC on 4 February 2019.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk