The Care Quality Commission
  • Hospital
  • Independent hospital

Peterborough Community Endoscopy Clinic

Overall: Good read more about inspection ratings

6-10 Thistlemoor Road, Peterborough, Cambridgeshire, PE1 3HP (01733) 424700

Provided and run by:
InHealth Endoscopy Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Peterborough Community Endoscopy Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Peterborough Community Endoscopy Clinic, you can give feedback on this service.

04 April 2022

During a routine inspection

Our rating of this location stayed the same. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

8 and 15 April 2019

During a routine inspection

Peterborough Community Endoscopy Clinic is operated by InHealth Endoscopy Limited. The service is located within a medical practice and comprised of a purpose built facility with a reception area, admission room, procedure room, discharge bays and a seated recovery area.

The service provides endoscopy (colonoscopy, flexible sigmoidoscopy and oesophagogastroduodenoscopy (OGD) for patients aged 18 years of age and over. These are procedures which look at different parts of the gastric tract.

We inspected this service using our comprehensive inspection methodology. We carried out the short notice announced part of the inspection on 8 April 2019, along with an unannounced visit to the clinic on 15 April 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by this hospital was diagnostic and screening procedures through the use of endoscopy.

Services we rate

This is the first time we have rated this service. We rated it as Good overall.

We found good practice in relation to this service:

  • The service managed staffing effectively and always had enough staff with the appropriate skills, experience and training to keep patients safe and to meet their care needs.
  • The service controlled infection risk well and had suitable premises and equipment. Staff kept equipment and the premises visibly clean, and followed best practice in relation to infection prevention and control.
  • Staff completed and updated risk assessments for each patient. They kept clear records and asked for support when necessary. The service had arrangements to recognise and manage risks to patients, in line with national guidance.
  • The service managed patient safety incidents well. During the reporting period there were no never events or serious incidents.
  • The service provided care and treatment based on national guidance and evidence of its effectiveness. The service had received Joint Advisory Group (JAG) accreditation in 2014.
  • Managers monitored the effectiveness of care and treatment and used findings to improve the service. The intended outcomes overall were being achieved.
  • Staff cared for patients with compassion. Feedback from patients confirmed that staff treated them well and with kindness. Observations showed how staff interacted compassionately with patients who were treated with dignity and respect.
  • The senior team were available, approachable and supportive throughout recent senior staffing changes.

However, we found areas of practice that require improvement:

  • Oxygen cylinders were not stored safely in line with guidelines.
  • The service had a clinical General Practitioner (GP) lead but no dedicated clinical nurse leadership.

Following this inspection, we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.

Amanda Stanford

Deputy Chief Inspector of Hospitals

22 October 2013

During a routine inspection

Our reviews of patients' care records evidenced to us that a valid consent and agreement to the medical procedure was obtained only after the risks and benefits of the procedure had been explained in an easily understandable manner to each patient. Patients who lacked the mental capacity to provide a valid consent only had the procedure completed where it was in their best interests.

Patients had their health assessed and this included an assessment of risks such as allergies to medicines prior to having their medical procedure. The endoscopist only continued with the patients' care following the completion of an assessment that indicated it was safe to do so.

During our tour of the clinic we found that surfaces, equipment and treatment rooms were dust free and appeared hygienically clean. The clinic followed Department of Health guidance for the safe management of infection control. Not all staff at the clinic had attended recent infection control training. The provider was in the process of delivering a new training programme.

Our review of records demonstrated to us that the provider sought the views of all patients following their visit to the clinic. We saw that the majority of comments were positive about the care that had been provided. People told us that they (InHealth endoscopy) could not have done anything any better. One person said, "All the staff were amazing and made my visit as comfortable as it could possibly be."