Precious Homes East London

Updated 4 July 2024

Precious Homes East London is a supported living service providing personal care to people living with autism or a learning disability. At the time of the inspection, nine people were using the service. CQC does not regulate premises for supported living; this inspection looked at people’s care and support. We carried out our remote assessment activities between 07, 08 and 09 August 2024. This assessment was carried by using technology such as video and telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. We visited the location on 06 August 2024 to collaborate our evidence. We looked at nine quality statements; safeguarding, involving people to manage risks, safe and effective staffing, assessing needs, consent to care and treatment, independence, choice and control, equity in experiences and outcomes, governance, management and sustainability, and, learning, improvement and innovation. We gave the service 24 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.

Updated 4 July 2024

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Risks were identified and were assessed to ensure people received safe care. Relatives told us people are safe when receiving support from staff. Staff were aware of how to safeguard people from abuse. Pre-employment checks had been carried out to ensure staff were suitable to work with vulnerable people. Staff had been trained to perform their roles effectively. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by regular staff who were safely recruited and had the relevant training and qualifications to safely support them. People's needs were assessed prior to the commencement of the service. The assessment included people's health, physical and emotional as well as communication needs. People received person-centred care. Systems were in place to manage complaints and people’s communication needs were met. The registered manager told us the provider was supportive, visited the service regularly and was involved in quality monitoring and improvements.