- Dentist
Nichols and Fisher Dental Care
Report from 8 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 23 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Garforth, Leeds and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 5 dentists, 10 dental nurses, 2 dental hygienists, 2 dental therapists, 1 practice manager, 1 assistant manager and 1 receptionist. The practice had 3 treatment rooms. During the assessment we spoke with 3 dentists, 2 dental nurses, the receptionist, the practice manager and the assistant manager.
People's experience of this service
Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Thirty-two comments were received and 100% of views expressed by patients were positive. During our assessment, we saw additional patient feedback collected by the practice. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. Patient comments included, “Fantastic service every time and staff are so friendly”, “I can always get an appointment to suit me”, “Great service and excellent dentistry” and “clear explanations and pros & cons of the treatment given”. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action was taken. In particular, improvements had been made to the premises and access in response to patient feedback. Further improvements to parking were also being considered. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.