Millennium Family Practice

We carried out a targeted assessment of Millennium Family Practice in relation to the responsive key question. This assessment was carried out on 28 November 2023 without a site visit. Overall, the practice is rated as Good. We rated the key question of responsive as Outstanding.

Safe - Good

Effective – Good

Caring - Good

Responsive – Outstanding

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for the

Millennium Family Practice on our website at www.cqc.org.uk

Why we carried out this review

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the assessment

This assessment was carried remotely.

This included:

• Conducting staff interviews using video conferencing.
• Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

We rated responsive as outstanding because;

• The practice had a proactive approach to identifying the needs of patients and responding to them.
• National GP Patient Survey data was consistently high over a number of years including during the COVID-19 restrictions. Data was consistently above local and national averages.
• The practice worked with their patients and Patient Participation Group to identify where they might improve.
• The practice implemented initiatives to improve phone and appointment access and worked towards continuous improvement.
• The practice dealt with complaints in a timely manner and learned from them.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care