We carried out a review of the data available to us about Harty Homecare Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Harty Homecare Services Ltd, you can give feedback on this service.
Harty Homecare Services Ltd is a domiciliary care agency providing personal care to people living in their own homes or flats. The domiciliary care agency is registered to provide a service to people over and under the age of 65 years old, some of whom are living with dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 18 people were using the service.
People’s experience of using this service and what we found
People were involved and given choice about their day-to-day care and support. Staff treated people with dignity and respect. People received care that met their individual needs and preferences. People's care plans were reviewed and updated regularly to reflect their current needs. Staff had received training in equality and diversity. Care plans indicated people's religious, cultural beliefs and other protected characteristics.
People's care was personalised. People were able to make choices about how they received their care and the provider responded flexibly to meet people's care and support preferences. Staff arrived at the agreed time and people had not experienced any missed care visits. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People using the service, their relatives and staff felt able to speak with the registered manager and give feedback about their experiences. Staff told us they were well supported by the registered manager and received appropriate training and supervision. Systems to monitor the quality and safety of the service were in place.
A process was in place which supported the recruitment of suitable staff. Staff were supported to complete an induction process which prepared them for their role. The registered manager completed checks of staff knowledge and skill to ensure they delivered safe care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 3 January 2020).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Harty Homecare Services Ltd is a domiciliary care agency providing personal care to 10 people at the time of the inspection. The office is based in Caterham, and all the people they support live in the local area.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were positive about the experiences using Harty Homecare. They described staff as caring and that they respected their privacy and treated them with respect.
People’s safety was assured because risks to their health were assessed and guidelines were put in place to minimise them coming to harm. Staff understood their roles and responsibilities with regards to keeping people safe from abuse. The registered manger made sure that appropriate checks were carried out on prospective staff to ensure they were safe and suitable to work with people who used Harty Homecare.
There were enough staff to meet the needs of people. The service operated across a small geographical location and people told us their care calls were rarely late, and they had never had a call missed. Staff spent the allotted time with people and made sure their needs were met before they left.
People’s needs were assessed before they used the service. This ensured that these needs were known by staff and that people’s equality and diversity was understood and respected. The service was effective in ensuring people were supported to have enough to eat and drink, and to access health care services should the need arise.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Care plans were developed and gave staff guidance on the care and support that people wanted, including action that may need to be taken in emergencies. Complaints about care, when received, were fully investigated and used to make improvements to the service.
People and staff told us they felt the service was well managed, and that the registered manager was approachable, and listened to what they said. Quality assurance processes were used to ensure the service met people’s needs, and that they were happy with their care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 January 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.