Barn Park Residential Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Relatives and visiting professionals were positive about the kindness and compassion shown by staff. The manager and staff spoke positively about the people they supported; this included the whole staff group not just care staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Due to a Covid-19 outbreak, most people were encouraged to stay in their rooms. However, some people did use the communal rooms as they did not understand why infection control measures were in place due to their dementia. Staff were caring but their interactions with people were often task oriented rather than spending time with people in conversation. Staff said some people were unsettled due to the infection control measures, such as staff wearing masks. We saw there was little for people to engage with apart from a television in each lounge. Few people watched the television; people were asleep or watching others or staring into the distance not engaging with others. Visitors were positive about the kindness and compassion shown by staff towards their relatives. They said,” I do think the care is very good. They are very kind to him and make sure he is comfortable. They all seem to be nice to the residents” and, “I have taken the time to get to know the staff and I feel they are all doing a good job and working well with each other.”

The manager and staff spoke positively about the people they supported; this included the whole staff group not just care staff. They gave examples of how they supported people’s dignity. We discussed the layout of some of the rooms where there was a visible toilet, which was part of the bedroom. Staff said a shower curtain could be pulled across, so the person was partially concealed when people entered the room. One member of staff told us they thought the arrangement undermined people’s dignity. Others did not question it as it had been in place when they started their role.

Health and social care professionals were positive about the care provided to people living at Barn Park. For example, one person described staff as, “Always wanting the best for their residents.”

Relatives were positive about the standard of care, for example, “He has really taken to one of the male carers. He is a nice young man and is always very friendly. I am happy with the care he receives.” However, as they had not always seen a care plan or been provided with the option of a review, some were unsure of some of the details of how care was provided. But others said, “She can’t dress herself now, but she can choose her clothes” and “They let her stay in bed. She also likes to have her breakfast in bed which they adhere to.”

During the assessment, people chose where to sit and were not restricted from moving around the home or going to their room. Staff interactions were linked to practical support, such as assisting people to the toilet, it was clear staff knew the people they supported well. This was shown by their approach and their conversations with us.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.