Archived: The Practice Sayeed Medical Centre

Letter from the Chief Inspector of General Practice

We carried out an announced focused inspection at The Practice The Sayeed Medical Centre on 05 October 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• The practice had implemented monthly and quarterly checks to ensure medicines and vaccines stocked were in date.

• We saw medicines and vaccines within the practice were within their expiration date.

• The practice were actively trying to identify carers to enable them to provide appropriate care and support.

The areas where the provider should make improvement are:

• Continue to identify and provide appropriate support to carers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Practice Sayeed Medical Centre on 04 February 2016. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect; they were listened to and involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a leadership structure and staff felt supported by the management team. The practice proactively sought feedback from patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvements are:

• Ensuring checks on medicines and vaccines are carried out on all stock with regards to their expiry dates.

• Ensure carers are appropriately identified on the patient record system.

In addition the provider should:

• Ensure there is effective working with relevant multi-disciplinary professionals, for instance district nurses, as appropriate.
• Ensure clinical meetings are formally held to discuss significant events, complaints and clinical audits to document the discussions and lessons learnt.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice