7 October 2013
During a routine inspection
Most of the people who attended the Cannock service had been referred by their GP for dermatology consultation outside the NHS. Some people referred themselves for a private dermatology or cosmetic consultation.
We spoke with two people after their dermatology consultations. One person told us: 'It's an excellent service. I was seen on time and everything was explained to me.' Another person said: 'The doctor was friendly and helpful. She made me feel comfortable, as if I was in safe hands'.
The people we spoke with told us they were treated professionally. They said they had received a detailed care plan. They told us that their consent to treatment was based on clear information. They said they were examined in clean, hygienic surroundings.
We saw that Dr Ward had recently demonstrated her ongoing fitness to practise to the GMC. To maintain the quality of the service, she asked people for feedback about the treatments provided by Stafford Skincare. We found that Stafford Skincare provided safe and effective treatments.