Mapplewell Manor

Updated 4 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 10 February 2021 and was announced.

Updated 4 March 2021

About the service

Mapplewell Manor is a residential care home that provides accommodation and personal care for adults with a range of care and support needs. This includes adults who are living with dementia. The home can accommodate up to 87 people in one adapted building over three floors. At the time of this inspection there were 84 people using the service.

People’s experience of using this service and what we found

Without exception, people and their relatives were very complimentary about Mapplewell Manor. People were cared for by staff who were highly motivated, compassionate and exceptionally kind. People’s relatives and friends were enthusiastically welcomed into the service and they told us they thought the home was outstanding.

Staff consistently referred to the service as being ‘one big family’. A relative had complimented the service by saying, "Mapplewell Manor is a breath of fresh air. Staff are well-trained and have a caring and supportive attitude towards everyone in their care. I highly recommend the home for it’s consistent care delivery and for going above and beyond my expectations.”

Respect for people’s privacy and dignity was consistently upheld and promoted. Staff continually evaluated whether the service supported staff to treat people with the utmost dignity and respect. Staff had made changes to the services to ensure the promotion of dignity was thoroughly embedded into every aspect of the service.

People received highly personalised care from a staff team who knew them exceptionally well. Staff had developed strong relationships with people and those close to them. Staff delivered compassionate and high-quality care to people at the end of their lives. This extended to people’s family members. We found people’s relatives had given numerous compliments to the home about the high level of support offered to people and their loved ones during and after the provision of end of life care.

People received excellent support and encouragement to take part in wide range of varied activities. Staff ensured there were numerous social opportunities available to people, to promote their well-being. Staff recognised people’s skills and encouraged people to remain as independent as possible.

People living at Mapplewell Manor, their relatives and staff were full of praise for the registered manager and the way the service was run. The culture and values of the provider were thoroughly embedded. This meant people lived in an open, inclusive, welcoming service where people came first.

People received support from staff who were skilled, well-supported and well-trained. Staff delivered care which met people’s needs and promoted their health. Staff worked very closely with community health professionals to ensure people received a seamless service.

Staff had time to sit and talk to people and actively engage them in decisions about their care. Staff were highly skilled in communicating effectively with people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

Without exception, people and their relatives told us the service was safe. Risks to people were mitigated and staff knew how to protect people from abuse. The home was well-maintained, and it was decorated to a high standard. People were supported to personalise their rooms, so they truly felt at home. The home was very clean and people had access to any equipment they needed to remain safe.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 31 January 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.