- GP practice
Horizon Health Centre Also known as (within) For All Healthy Living Centre
Report from 2 July 2024 assessment
Contents
Ratings
Our view of the service
Assessment date: 5 August to 9 August 2024. Horizon Health Centre is an NHS GP practice located in Weston-super-Mare in an area of high deprivation. There were approximately 5,700 people registered with the service at the time of our assessment. We carried out this assessment to follow up on concerns identified at our previous assessment in May 2023 when the service was placed into special measures. We assessed all quality statements across safe, effective, caring, responsive and well led key questions. At this assessment, we found patients were being reviewed and monitored in line with guidelines and staff were knowledgeable within their role. We are now taking this service out of special measures. This recognises the significant improvements that have been made to the quality of care provided by this service over the last 12 months.
People's experience of this service
The recent GP Patient Survey results for 2024 showed people had confidence in the healthcare professional they saw and felt involved in decisions about their treatment. Whilst our assessment did not find any elements of care not meeting the expected standard, some people expressed difficulty in accessing care, support, and treatment in a way that met their needs or preferences. We asked the service to share a link with people so they could share their feedback with CQC and although we saw this on display at the service, we did not receive an increase in feedback.