Abbots Lawn

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 19 March to 29 March 2024. This assessment was to follow up on information of concern we had received regarding the general quality of care at Abbots Lawn. During the assessment, we did not find any evidence of concern, the service had improved and was well governed. Improvements had been made to the way medicines were managed and the oversight of this. The provider was now also working within the principles of the Mental Capacity Act (2005) and was strongly advocating for people to have maximum choice and control in their lives. Staff demonstrated a good knowledge of safeguarding and how to protect people for the risk of harm. People’s care was personalised to them, and staff delivered care in a way important to the person. Risks had been assessed and were suitably managed in a least restrictive manner. The provider had a strong focus on supporting the well-being of people who used the service and the staff working at Abbots Lawn. Staff spoke positively about the open culture at the service and the opportunities to learn. The registered manager had good oversight through a range of quality assurance processes which were utilised to continually drive improvement at the home.

People's experience of this service

People told us they felt safe living at Abbots Lawn. Their relatives also agreed with this. People said that staff knew them well, were well trained to meet their needs and attentive to anything they needed. Comments included, “Staff respond to anything raised,” and, “They are quick to listen.” People were given the opportunity to give feedback and felt that this would be listened to. They had regular residents meetings where they could express what they would like, for example, activities or meal ideas. People spoke of confidence in the management team and concerns were addressed in a timely manner. People told us that staff treated them with dignity and respect. Relatives spoke positively about staff and felt involved in their loved ones care.