Bury Knowle Health Centre

We carried out a planned comprehensive inspection at Bury Knowle Health Centre and two of the provider’s branch sites on 10 and 11 September 2019. The inspection was part of our inspection programme of newly registered providers of health care.

This was the first inspection for this provider. We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
• The practice was innovative in the use of information technology systems to support patient care.

Whilst we found no breaches of regulations, the provider should:

• Evaluate the work underway to improve cancer screening rates to identify whether uptake rates for screening improve.
• Update all staff in the practice procedure for recording secondary checks of medicine fridge temperatures.

Details of our findings and the evidence supporting the change in rating are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care