Romis Care Services Ltd

Romis Care Services Ltd is a domiciliary care agency providing personal care to people in their own homes. At the time of inspection, Romis Care Services Ltd were providing a service to seven people, with two people receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives spoke positively about the care provided by the service. They received care from regular staff who never missed a call and stayed for the allocated time.

People were safeguarded from harm and were confident that if they reported any concern, it would be dealt with appropriately by the registered manager.

Risks were assessed and monitored to keep people safe. The service followed government guidance in relation to the pandemic. Staff had received infection control training and had appropriate personal protective equipment.

Medicines administration was supported ensuring people received their medicines as prescribed. There was one person receiving medicines and the registered manager monitored administration records weekly.

We made a recommendation as the service developed, in relation to the medicine audits the provider already had in place.

Care plans were person-centred, and the registered manager and staff knew the needs of people well. Assessment processes were in place and people were referred to professionals for specialist advice in a timely manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us that staff treated them with dignity, were caring and kind and supported their independence. People were supported to express their views during assessment reviews and when care was delivered.

Staff were recruited safely, although additional information would make this process more robust.

We made a recommendation in relation to staff recruitment.

The service had an induction programme which included staff completing the Care Certificate. Staff received training and supervision and the registered manager carried out spot checks to monitor staff competency. Staff told us that the registered manager was approachable and supportive.

The registered manager had a clear vision for providing quality care and had policies, procedures and quality monitoring processes in place to support care practice as the service develops.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating

This service was registered with us on 21 November 2018 and this is the first inspection.

Why we inspected

The inspection was undertaken as the service had not been inspected since it was registered. We looked at infection prevention and control measures under the Safe key question. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.