18 August 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Sunnyside Surgery on 18 August 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing safe, well led, effective, caring and responsive services. It was also rated as good for providing services for all of the population groups.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Risks to patients were assessed and well managed.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted upon.
- The practice facilities were designed and equipped to meet patients’ treatment needs.
- Information about how to complain was available and easy to understand.
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should
- Develop consistent systems for recording meeting minutes and significant events so they demonstrate the action taken and the shared learning. This would contribute to the quality monitoring processes.
- Further develop the GP buddy system to cover absences.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice