Updated 25 August 2020
We undertook a follow-up desk based focused review of Highgrove Dental Care on 6 August 2020.
This review was carried out to assess the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The review was carried out by a CQC inspector who had remote access to a specialist dental adviser.
We undertook a comprehensive inspection on 19 November 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well-led care and was in breach of Regulations 15, 17 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the link for Highgrove Dental Care on our website www.cqc.org.uk.
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
This desk-based review was undertaken during the Covid 19 pandemic.
Due to the demands and constraints in place because of Covid 19 we reviewed the action plan and asked the provider to confirm compliance after a reasonable interval, focusing on the areas where improvement was required.
As part of this review we asked:
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Is it Safe?
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Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations. The provider had made improvements in relation to the regulatory breaches we found at our inspection on 19 November 2019.
well-led?
We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made improvements in relation to the regulatory breaches we found at our inspection on 19 November 2019.
Background
Highgrove Dental Care is in Reading and provides NHS and private dental care and treatment for adults and children. There is level access to the practice, via a ramp, for people who use wheelchairs and those with pushchairs.
Car parking spaces, including dedicated parking for disabled people, are available near the practice.
The dental team includes two dentists, two dental nurses, one dental hygienist and a receptionist. The practice has two treatment rooms.
The practice is owned by an individual who is the principal dentist. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
The practice is open:
• Monday, Wednesday, Thursday and Friday 8.00am to 4.00pm
• Tuesday 10.00am to 7.00pm.
Our key findings were:
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The provider ensured that the premises used by the service were properly maintained.
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Systems and processes were put in place to assess, monitor and mitigate the risks relating to the health, safety and welfare of service users and others who may be at risk.
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Recruitment procedures were established to ensure only fit and proper persons are employed.