Letter from the Chief Inspector of General Practice
We inspected this service on 7 October 2014 as part of our new comprehensive inspection programme. The overall rating for this service is good.
Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. We found the practice provided good care to older people, people with long term conditions and people in vulnerable circumstances. They provided good care to families, children and young people, working age people and people experiencing poor mental health.
Our key findings were as follows:
- Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks. The practice had a system in place for reporting, recording and monitoring significant events over time.
- The practice responded to the recent practice survey carried out by the Patient Participation Group (PPG) and as a result had implemented suggestions for improvements and made changes to the way it delivered services in response to feedback from them. These were to: update leaflets/patient brochures, update Wheatbridge PPG website (WPPG), update the practice website and add a list of Pharmacists to WPPG website.
- There were systems in place to keep patients safe from the risk and spread of infection. Systems were in place to monitor and make any required improvements.
- Evidence we reviewed demonstrated that the majority of patients were satisfied with how they were treated and that this was with compassion, dignity and respect. It demonstrated that the GPs were good at listening to patients and gave them enough time.
However, there were areas of practice where the provider needs to make improvements.
The provider should:
- Display appropriate warning sign on rooms containing oxygen.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice