Updated 17 March 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Our inspection was led by a CQC inspector with a access to a specialist advisor.
Brunel House provides travel health services including vaccinations, medicines and advice on travel related issues to both adults and children travelling for business or leisure. The service is a designated yellow fever vaccination centre and registered with the National Travel Health Network and Centre. Services are available to any fee-paying patient. The service works with local care staff agencies to provide vaccinations for healthcare professionals. The service is provided from 20 Swanwick Lane, Broughton, Milton Keynes, MK10 9LD.
The service is in an office building. The practice utilises a single room within the premises on the first floor. There is no reception area and the clinician welcomes patients into the building. The location is not ideally suited to those with mobility difficulties, as patients are required to climb a flight of stairs to access the consulting room and the premises do not have disabled toilets. Patients with mobility concerns are signposted to alternative services.
Services are available between 9am to 5pm Monday to Friday. Information about opening times are displayed on the service’s website.
The travel vaccination service clinical team consists of one nurse, who is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The occupational health portion of the service is run by a clinical consultant and there is financial and accounting support from another business partner. Those staff who are required to register with a professional body were registered with a licence to practice.
The service is registered with the CQC to provide the regulated activity of treatment of disease, disorder or injury.
Before visiting, we reviewed a range of information we hold about the service and asked other organisations to share what they knew. During our desktop inspection we:
- Spoke with the registered manager
- Reviewed service policies, procedures and other relevant documentation.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.