Veryan Close

Veryan Close is a residential care home registered to provide personal care and support for up to two young people who have a learning disability or autistic spectrum disorder. The home does not provide nursing care. At the time of the inspection there were two people living at the home.

Veryan Court had been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People’s experience of using this service and what we found

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. There was a strong and visible person-centred culture within the staffing team.

People were supported by staff who were kind and caring and we saw people were happy and relaxed in staffs’ company. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Relatives spoke highly of the home and the care and support provided. One relative told us, “They’re exceptional (staff), all very competent, confident and caring. [Name] likes living here, when we see him he is very happy.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the home supported this practice. However, where people needed support with decisions this was not fully recorded in their care records. We made a recommendation about this.

People's medicines were managed, stored and administered safely and appropriately by staff who had been trained and assessed as competent to do so. However, there were no individual protocols about when people might need their 'when required' (PRN) medicines. We made a recommendation about implementing PRN protocols.

People were protected from the risk of abuse, and staff were knowledgeable about how to recognise and report concerns of abuse. There were systems in place to protect people from the risk of harm and abuse, and people, relatives and staff felt confident to raise concerns about unsafe care.

Risks had been appropriately assessed and staff had been provided with information on how to support people safely.

Staff were recruited safely and there were sufficient numbers of staff deployed to meet people's needs. Staff told us they felt supported and we saw evidence staff had received induction, training and ongoing supervision.

People benefitted from a home that was well led by a registered manager who was open and approachable. The provider had systems in place to review, monitor and improve the quality of service provided. This included a programme of audits and checks, such as reviewing medicines management, quality of care records, support to staff and environmental health and safety checks.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20/11/2018 and this is the first inspection.

Why we inspected

This was the first inspection of the home since it registered with the Care Quality Commission.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.