Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Chipping Surgery on 21 January 2015. Overall the practice is rated as GOOD.
We found the practice to be good for providing responsive, effective, caring, services for older adults, families and children, patients with long term conditions, vulnerable patients, patients with mental health issues and patients who worked. It required improvement for providing safe services in regard of the use and management of medicines.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Risks to patients were assessed and well managed, with the exception of those relating to medicines.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The practice provided general health advice including a sexual health support to young people living in the area and who may not have been registered with the practice.
- Some dispensed medicines were delivered to people’s homes and there were local collection points in outlying villages.
The Provider MUST:
- Ensure that the storage of blank prescription prescriptions and dispensing of medicines meets legislative requirements and current practice guidance.
The provider SHOULD:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice