The Care Quality Commission
  • Doctor
  • GP practice

Archived: The Park Surgery - CV

Overall: Good read more about inspection ratings

Tetbury Road, Cirencester, Gloucestershire, GL7 1US (01285) 654733

Provided and run by:
Upper Thames Medical Group (UTMG)

Important: The provider of this service changed. See new profile

All Inspections

19 September to 19 September

During an inspection looking at part of the service

We carried out an announced focused inspection of The Park Surgery – CV on 19 September 2019 (previous inspection on 21 January 2016, Good rating overall). The inspection of this service followed our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the inspection.

The inspection focused on the following key questions:

Are services effective? – Good

Are services well-led? – Good

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

Are services safe? – Good

Are services caring? – Good

Are services responsive? – Good

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and Good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We found one area where the provider should make improvements. The provider should:

  • Continue efforts to increase the programme coverage of women eligible to be screened for cervical cancer.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

21 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Park Surgery - CV on 21 January 2016. Overall the practice is rated as good, this includes all the population groups.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw one area of outstanding practice:

The practice identified patients who had coeliac disease and offered those patients annual healthchecks. There was a lead nurse who followed up those patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice