The Care Quality Commission
  • Doctor
  • GP practice

Sherbourne Medical Centre

Overall: Good read more about inspection ratings

40 Oxford Street, Leamington Spa, Warwickshire, CV32 4RA (01926) 333500

Provided and run by:
Sherbourne Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Sherbourne Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Sherbourne Medical Centre, you can give feedback on this service.

19 June 2019

During an annual regulatory review

We reviewed the information available to us about Sherbourne Medical Centre on 19 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

21 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Sherbourne Medical Practice on 21 July 2016. The overall rating for this service is good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • There were systems in place to manage patient safety alerts, including medicines alerts which were acted upon. Changes were made to treatment for those patients identified as a result of the patient safety alerts.
  • Patients’ needs were assessed and care was provided in line with current guidance. Staff had the skills and expertise to deliver effective care and treatment to patients. This was maintained through a programme of continuous development to ensure their skills remained current and up-to-date.
  • Patients told us GPs and nurses at the practice treated them with care, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available to patients and they told us that they knew how to complain if they needed to.
  • All patients had a named GP.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff told us they felt supported by management. The practice proactively sought feedback from patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider should make improvements are:

  • The practice should continue to look for ways to improve patient experiences of access to appointments.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

16 May 2014

During a routine inspection

Sherbourne Medical Centre provides a range of primary medical services for approximately 9,800 patients from a three storey premises in the north of Leamington Spa centre.

We found that the practice was safe, effective, caring, well led, and responsive.  There was an ethos of caring, openness and honesty in the practice and staff reported feeling involved and supported.

We spoke with ten patients during our inspection.  All patients we spoke with expressed satisfaction with the service and reported being cared for with kindness, compassion and respect.  They told us they experienced helpful and polite reception staff and doctors who were kind and patient.  They reported that doctors gained their consent before carrying out procedures and explained their medical conditions clearly.   Patients reported feeling involved in decisions regarding their care, and that GPs made referrals to specialist care appropriately and promptly. 

Obtaining a next day appointment was a point where patients expressed having difficulty at times. The practice were constantly reviewing the system as well as working with the Patient Participation Group (PPG) to address this issue.  The PPG reported a very good service from the practice but told us they would welcome more involvement from GPs in their work.

The practice engaged in clinical audit, which is a way of finding out if healthcare had been provided in line with recommended standards, if it was effective and where improvements could be made.  We found that improvements in patient care had been made as a result, but the practice did not complete the audit cycle to allow them to revisit and evaluate care.  This was an area where the practice may wish to make improvements.

The practice offered a range of services to meet the needs of specific population groups such as patients with long term conditions, vulnerable groups, older people, mothers and young children, people with mental health problems and those people who are working age or recently retired.