Archived: CJA Medical

Updated 27 December 2019

CJA Medical was first registered to provide weight loss treatment services, including prescribed medicines, dietary and lifestyle advice in December 2018. The records showed that they had only treated five patients for weight loss before the inspection took place.

The service is located within a Beauty Salon, on the first floor of a Leisure Centre. The service is delivered from a single room with an external waiting area within the Beauty Salon.

The service is open from 12:00 to 20:00 on a Wednesday. At other times patients are able to contact the service through the website.

How we inspected this service

Prior to the inspection we reviewed information about the service given to us by the provider. We spoke to the registered manager and reviewed a range of documents including medical records.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

•Is it safe?

•Is it effective?

•Is it caring?

•Is it responsive to people’s needs?

•Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 27 December 2019

We carried out an announced comprehensive inspection at CJA Medical to rate the service for the provision of safe, effective, caring, responsive and well-led services as part of our current inspection programme.

CJA Medical provides weight loss services, including prescribed medicines and dietary advice to support weight reduction.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in and of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. CJA Medical provides a range of non-surgical cosmetic interventions, for example anti-wrinkle injections and dermal fillers which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The Clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We had no feedback provided by patients about the Regulated Activities provided by the service because patients receiving the regulated activity attended on the day of the inspection or in the period when comment cards were on display in the clinic.

Our key findings were :

• The clinic was in a good state of repair, clean and tidy.
• Systems were in place to monitor the quality of care but this had not happened due to the small numbers of patients treated.

The areas where the provider should make improvements are:

• Continue to develop and implement the systems and processes to ensure good governance with regard to the completion of clinical audits.
• Seek feedback from patients on the quality of the care provided for weight reduction.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care