Rosehill Residential Home

Updated 4 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 4 February 2021 and was announced.

Updated 4 March 2021

About the service

Rosehill is a residential care home providing personal care for up to 40 people, including people living with dementia. At the time of the inspection there were 38 people living there.

The care home is a single storey building set out in four distinct family-sized units, each with its own adapted facilities and access to the sheltered courtyard garden.

People’s experience of using this service and what we found

People and relatives were very positive about the care, kindness and respect shown by staff. People described the home as “a lovely place to live”. They said there was plenty of interesting things to do and they enjoyed going out into the local community.

People felt safe and comfortable with staff. Staff knew how to report any concerns and said these would be acted upon. The home was bright, warm, clean and well-maintained.

There were enough staff to support people. Staff were deployed in an effective way in each of the units so there as always quick response to calls for assistance. Staff were very knowledgeable about each person and how they wanted to be supported.

People’s needs were assessed to make sure their care could be provided by this service. Staff said they had good training and support to carry out their roles.

The accommodation was very well adapted to meet the needs of people. The four different areas had colour-coded handrails and lots of picture signs so people could find their way around.

People said the meals were good and there were plenty of choices. Staff worked closely with other care professionals to support people’s health needs.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives commented positively on the way the service was run and the approachability of the registered manager and staff. Staff said the service was well managed and was a calm, friendly place to work.

Feedback was sought about the service and suggestions were encouraged. The provider and registered manager were committed to continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Since the last rating was awarded the provider has changed its name. This was the first rating since the provider’s new registration.

Why we inspected

This was a planned inspection based on the new registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.